Data Deletion Policy

Data Deletion Policy

Last updated: June 2026

At Toppaq (operated by Toppaq Ventures), we respect your right to privacy and your right to control your personal data. This page explains how you can request the deletion of your personal data that we may have collected through our website, including data collected via Google Sign-In and Facebook Sign-In.

1. What Data We Collect

When you use our website or sign in using a third-party authentication provider, we may collect the following types of personal data:

  • Identity Information — your name, email address, and profile picture as provided by Google or Facebook at the time of sign-in;
  • Account Information — your login credentials and account preferences;
  • Order & Transaction Data — purchase history, billing and shipping addresses, and payment method details processed securely via Shopify Payments;
  • Communication Data — emails, inquiries, and quote requests submitted through our website;
  • Usage Data — pages visited, time spent on site, and interaction data collected via cookies and analytics tools.

2. Your Right to Data Deletion

Under applicable data protection laws — including the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (India), and where applicable, the General Data Protection Regulation (GDPR) — you have the right to request that we delete your personal data.

Please note that we may be required to retain certain data for legal, regulatory, or legitimate business purposes (e.g., tax records, fraud prevention, or ongoing contractual obligations). In such cases, we will inform you of the data we are required to retain and the reason for retention.

3. How to Request Data Deletion

To submit a data deletion request, please follow these steps:

  1. Send an email to support@toppaq.com with the subject line: Data Deletion Request
  2. Include the following details in your email:
    • Your full name;
    • The email address associated with your Toppaq account;
    • The sign-in method you used (Google, Facebook, or email/password);
    • A brief description of the data you want deleted (e.g., account data, order history, marketing preferences).
  3. We will acknowledge your request within 3 business days and complete the deletion within 30 days of verification.

4. Deleting Data via Google Sign-In

If you signed in to Toppaq using your Google account, Google may have shared certain profile data with us — such as your name and email address — at the time of sign-in. To manage or revoke Toppaq's access to your Google account:

  1. Go to your Google Account Permissions page;
  2. Find Toppaq in the list of connected apps;
  3. Click Remove Access to revoke Google's connection to Toppaq;
  4. Additionally, submit a data deletion request to support@toppaq.com as described in Section 3 above to ensure all data stored on our servers is also deleted.

Revoking access via Google only disconnects future data sharing — it does not automatically delete data already stored by Toppaq. You must contact us directly to request deletion of stored data.

5. Deleting Data via Facebook Sign-In

If you signed in to Toppaq using your Facebook account, Facebook may have shared certain profile data with us — such as your name, email address, and Facebook user ID — at the time of sign-in. To manage or revoke Toppaq's access to your Facebook account:

  1. Go to your Facebook App Settings;
  2. Find Toppaq in the list of connected apps;
  3. Click Remove to revoke Facebook's connection to Toppaq;
  4. Additionally, submit a data deletion request to support@toppaq.com as described in Section 3 above to ensure all data stored on our servers is also deleted.

In compliance with Facebook Platform Policy, we also support a Data Deletion Callback. If you use Facebook's built-in data deletion request feature, your request will be automatically forwarded to us and processed within 30 days. You will receive a confirmation code to track the status of your deletion request.

6. What Happens After Your Request

Once we receive and verify your data deletion request, we will:

  • Delete or anonymise your personal data from our active systems and databases;
  • Instruct any third-party processors (e.g., Shopify, email marketing platforms) to delete your data where applicable;
  • Retain only the minimum data required by law (e.g., GST/tax records for the legally mandated period);
  • Send you a written confirmation once the deletion is complete.

7. Data Retained for Legal Purposes

Even after a deletion request, we may be required to retain certain data for the following reasons:

  • Tax & Financial Records — order and invoice data may be retained for up to 7 years as required under Indian tax law (GST Act);
  • Fraud Prevention — certain identifiers may be retained to prevent fraudulent activity;
  • Legal Disputes — data relevant to an ongoing legal matter may be retained until resolution.

We will clearly communicate what data is being retained and why, at the time of processing your request.

8. Contact Us

For any questions or concerns regarding your data or this policy, please reach out to us:

Toppaq Ventures
Email: support@toppaq.com
Website: toppaq.com
Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We are committed to responding to all data-related requests promptly and transparently.