Toppaq is a premium custom food packaging brand serving cafes, QSRs, cloud kitchens, restaurants, and food businesses across India. We specialise in custom-branded packaging starting at just 1,000 units.

Email us at support@toppaq.com for order issues, or b2b@toppaq.com for bulk & B2B enquiries. Our team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.

Toppaq currently operates as an online-only store. We do not have a physical retail location. All orders are placed and managed through our website.

Yes. We cater to businesses, restaurants, cloud kitchens, and institutions with bulk and B2B pricing. Contact us at b2b@toppaq.com with your business details and requirements, or submit a B2B enquiry.

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We serve restaurants, cloud kitchens, cafes, QSRs, catering companies, bakeries, tiffin services, supermarkets, corporate cafeterias, and D2C food brands that need custom-branded food packaging.

Yes, we ship across India. Delivery is subject to serviceability at your pin code. We do not currently offer international shipping.

Toppaq specialises in custom-branded food packaging including boxes, containers, pouches, wraps, bags, cups, and other food-grade packaging solutions for the foodservice industry.

Browse our website, add your desired products to the cart, and proceed to checkout. Provide your shipping address and payment details to complete the order. You will receive a confirmation email once your order is successfully placed.

Yes, we welcome bulk orders. For large quantity requirements, please contact us at b2b@toppaq.com or submit a B2B enquiry for pricing and shipping arrangements tailored to your order size.

Custom-branded orders start at 1,000 units — significantly lower than traditional factories. Standard product MOQs vary by product and are mentioned on each product page.

Yes. All our packaging products are food-grade and comply with applicable food safety standards. They are designed to be safe for direct and indirect contact with food items.

Order cancellations are only accepted within 2 hours of placing the order, provided it has not yet been processed or dispatched. Email support@toppaq.com immediately with your order number. Once dispatched or production has begun (for customised orders), no cancellations are possible.

Yes — we offer a ₹299 Brand Sample Kit so you can feel the quality before committing to a bulk order. Reach out to us at b2b@toppaq.com to request yours.

Product availability is displayed on each product page. If a product is out of stock, it will be indicated accordingly. You may contact us to enquire about restock timelines.

Yes. If you have an account, you can view your order history and reorder previous purchases directly. Alternatively, contact us with your previous order number and we will assist you.

Many of our products meet food-grade safety standards. Specific certifications vary by product. Please contact us at support@toppaq.com for certification details on a specific product before placing your order.

Yes! Custom logo printing is our core offering. Contact us at b2b@toppaq.com with your requirements, artwork, and quantity to get started. Minimum order is 1,000 units.

Customised orders require an additional 2 business days for production on top of the standard processing time. Total pre-dispatch time is 3–4 business days after payment confirmation and artwork approval.

Please submit artwork in high-resolution vector formats such as AI, EPS, or PDF. PNG files with a minimum resolution of 300 DPI are also accepted. Toppaq will not be responsible for poor print output due to low-quality artwork submitted by the customer.

Yes. We will share a digital proof for your approval before commencing production. Production begins only after you provide written approval. Please review proofs carefully as changes cannot be made once production has started.

No. Once production of a customised order has commenced, it cannot be cancelled or modified under any circumstances. Please ensure all details and artwork are correct before approving the proof.

Customised and logo-printed products are made to order and are strictly non-returnable and non-refundable, except in cases of manufacturing defects or incorrect items delivered, subject to our Refund Policy.

Yes, custom-branded orders start at 1,000 units. Please contact us at b2b@toppaq.com for product-specific MOQ details.

Custom sizing is available for select product categories and is subject to minimum order quantities. Please contact us at b2b@toppaq.com with your required dimensions and we will advise on feasibility and pricing.

Email us at b2b@toppaq.com or submit a B2B enquiry with your business name, product requirements, and estimated monthly quantities. Our team will get back to you within 1–2 business days.

Yes, wholesale pricing is available for orders above a minimum threshold which varies by product category. Please contact us at b2b@toppaq.com to discuss the applicable minimums for your requirements.

Credit terms are considered on a case-by-case basis for established wholesale accounts with a consistent order history. Please contact us to discuss your requirements and we will evaluate eligibility accordingly.

Yes, high-volume wholesale accounts are assigned a dedicated point of contact to assist with orders, restock planning, and customisation requirements. Contact us at b2b@toppaq.com to get started.

Absolutely. Wholesale orders can include custom logo printing and branded packaging. Customisation is subject to a 1,000 unit minimum and an additional production lead time of 2 business days. Contact us at b2b@toppaq.com for details.

We accept all major payment methods including credit cards, debit cards, UPI, net banking, and popular digital wallets. All payments are processed securely through our payment gateway partners.

Yes. Our website uses SSL/TLS encryption to protect your payment information. We do not store your full card details on our servers. All transactions are processed through PCI-DSS compliant payment gateways.

No. All prices displayed on our website are exclusive of GST. Applicable GST will be calculated and shown at checkout and is payable by the customer in addition to the product price and shipping charges.

Yes, we offer volume-based pricing for bulk orders. Please contact us at b2b@toppaq.com with your requirements to receive a customised quote.

Yes. A GST invoice will be generated for every order and shared with you via email. If you require a business invoice with your GSTIN, please provide your GST details at the time of placing the order.

If your payment fails, check your bank account to confirm whether the amount has been debited. If debited but the order is not confirmed, please contact us at support@toppaq.com with your transaction details.

Currently, we do not offer credit terms or pay-later options for standard orders. All orders must be paid in full at checkout. For large institutional orders, please contact us to discuss payment arrangements.

We deliver across India. We do not currently offer international shipping. Delivery is subject to serviceability at your pin code by our logistics partners.

Standard delivery timelines from the date of dispatch: Metro cities — 3–5 business days; Tier 2 & 3 cities — 5–7 business days; Remote & rural areas — 7–12 business days. For customised orders, add 2 additional business days for production before dispatch.

Shipping charges are calculated at checkout based on your order weight, dimensions, and delivery location. The exact charge will be displayed before you complete your purchase. Shipping charges are non-refundable.

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your shipment. You can also visit our Track My Order page for guidance.

We work with reputed carriers including Delhivery, Blue Dart, DTDC, Ekart Logistics, India Post, Xpressbees, and Shadowfax. The carrier is assigned based on your location and order size.

Our courier partners typically make up to 3 delivery attempts. If all attempts are unsuccessful, the package will be returned to our warehouse. A re-delivery fee may apply for reshipping.

Address changes may be possible before the order is dispatched. Please contact us immediately at support@toppaq.com. Once dispatched, address changes are not possible.

We do not currently offer express or same-day delivery. Delivery timelines depend on your location and the carrier's operational capacity.

First check your tracking link for updates. If there is no movement for more than 10 business days beyond the estimated date, contact us at support@toppaq.com with your order number.

If your tracking shows “Delivered” but you have not received the package, please check with neighbours and your building reception first. If still not found, contact us at support@toppaq.com within 48 hours with your order number and we will raise a dispute with the carrier on your behalf.

No. Toppaq does not accept returns under any circumstances due to the hygiene-sensitive nature of our food packaging products. Please review your order carefully before purchasing.

Yes, but only within 2 hours of placing the order and provided it has not yet been processed or dispatched. Email support@toppaq.com immediately with your order number. Cancellations are not possible for customised orders once production has begun.

Record a continuous, unedited unboxing video at the time of delivery. Then email us at support@toppaq.com within 48 hours of delivery with your order number, the unboxing video, and photographs of the damaged items. Claims without an unboxing video will not be entertained.

Follow the same process as for damaged goods — record an unboxing video and contact us at support@toppaq.com within 48 hours with your order number, video, and photographs.

All refund claims must be submitted within 48 hours of delivery. Claims submitted after this window will not be considered under any circumstances.

No. Shipping charges and GST are strictly non-refundable under all circumstances, including in approved refund cases.

Once a refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

The unboxing video serves as objective, tamper-proof evidence of the condition of goods at the time of delivery. It protects both the customer and Toppaq from fraudulent or disputed claims and ensures fair resolution of genuine issues.

You can place an order as a guest without creating an account. However, creating an account allows you to track orders, view order history, and reorder easily.

Click on “Forgot Password” on the login page and enter your registered email address. You will receive a password reset link in your inbox. If you do not receive the email, please check your spam folder or contact us.

We use your personal data to process orders, manage your account, provide customer support, and send relevant communications. We do not sell or rent your data to third parties. Please read our Privacy Policy for full details.

Email us at support@toppaq.com to request deletion of your account and personal data. We will process your request in accordance with our Privacy Policy and applicable Indian data protection laws.

Click the “Unsubscribe” link at the bottom of any marketing email, or contact us at support@toppaq.com. Transactional emails (order confirmations, shipping updates) cannot be opted out of.